Purchasing + Production
Select desired Semi-Custom Collection and add products to cart based on: Quantity, Paper, Suite, and Printing Method you want.
Fill out Semi-Custom Collections Form, providing details/information.
Submit order + payment details.
A Digital Proof of your order(s) will be sent to you via email, within 3-5 business days of order and information submission.
The first revision round is included as a complimentary service. Please review the digital proof and let us know if you have any spelling / grammar edits. Layout of the chosen collection will not be modified. All edits sent by client will be transcribed exactly as written. If more changes are required, there will be a fee of $25 for additional revisions.
Once the digital proof is approved, items will be sent to print. Should you have further changes after it's sent to print, there will be additional charges.
Print production will take 2-3 business weeks upon approval, including shipping. If there are additional services, such as White Ink Printing, Blind Letterpress, or Handmade Paper, the production time may increase by 1-2 weeks.
Colors
Colors may look different on your digital screen(s)/printer(s) than the colors we produce. Due to this, we highly recommend purchasing samples of our Collection to make sure you're getting the color you want.
Handmade Paper
Handmade paper is uniquely and intrinsically made, so they may not look "exactly" the same to one another. There thicknesses, sizes, and colors may be varied, since each sheet is individually made by hand, rather than by machine.
Errors
Once you approve the digital proof, we are no longer responsible for any mistakes/errors found on the final product. Please make sure all spelling, grammars, punctuation, names, spacings, etc. are free of errors.
Rush Fee
Please let us know if you have a rush order, and we will do our best to accommodate you. We will notify you and let you know of any additional fees and you will be billed separately for expedited shipping.
Availability
We source our papers from different suppliers, but cannot guarantee that all paper and embellishments will be available during peak seasons. If your selections are unavailable, we will contact you right away and present to you similar options in quality, color, and look. Our services and products are based on first come, first served basis. We have the right to cancel new orders and process full refunds.
Shipping
Shipping costs for our Semi-Custom Collection will be billed separately. This cost is calculated once we complete printing and packaging your order. A separate invoice will be emailed to you, and your order will be shipped once your final invoice is paid. No orders will be shipped until payments have been paid in full. Once the order has been shipped, we will not be responsible for any loss, delay, or damage to the products. You will responsible for any custom / duties / fees.
returns / exchanges / Cancellation
Due to the custom nature of your order, we do not accept returns, refunds, cancellations, or exchanges for Semi-Custom or Custom items. Please contact us within (5) business days from receiving your order if there is any printing error made on our part, and we will do our best to remedy the situation. If we are unable to complete your order because of an emergency situation, your payment will be refunded in full.
